Shipping

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Orders are usually processed and shipped within 1 business day. In peak periods please allow for up to 3 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?

US orders will be shipped via USPS and International Orders will be shipped depending on the destination country.

Average transit times within the United States: 3-7 business days
Average International shipping times: 7 - 14 business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. You will receive an email with your tracking number and instructions.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@thehappypaws.com. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.

MY ITEM ARRIVED DAMAGED

We do test every item 1 by 1 before shipping. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)